Distinctive Surfaces at 1917 Laurel Street, in Columbia

The most complete information about Home goods and contractor Distinctive Surfaces in Columbia

About Distinctive Surfaces

The Distinctive Surfaces is a US national Home goods and contractor company located in Columbia, South Carolina. To figure out why customers choose Distinctive Surfaces and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

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Reviews

  • 1
    C Shaffer
    Posted May, 29 2019
    I CANNOT RECOMMEND THIS COMPANY!!! I don't usually write reviews, especially negative ones, yet I am so angry and believe that I was ripped off by this company's less than ethical practices that I want to warn others!!
    This was the fifth time I worked with a granite fabricator for an install so it wasn't my first experience. I gave them very accurate measurements for my 3 bathrooms and kitchen. I received a bid from them as well as other companies. They came back with a competitive price yet did not offer complimentary choices of edges unless I paid more . As they were recommended by my builder, I decided to work with D.S. and settle for a plain edge.
    Like most fabricators, they state that their quote is subject to the final measurements however, as the measurements I submitted were generous, I felt confident that pricing should not change. How shocked I was that after measurements, they told me I had to pay MORE than $700 over the initial bid! How could this be as my measurements were comparable to theirs!!???! They said they needed more square feet of granite to do the job than initially quoted. When I did my own calculations as to the square footage needed for the job I found that there was NO WAY THE SQUARE FOOTAGE OF GRANITE THEY ORIGINALLY BID WOULD BE SUFFICIENT FOR THE JOB!!! I personally reached out to the company president to point out that this was their error and felt that they should honor the quote. They refused. They did give me a small discount of $100 but I was still out by MANY HUNDREDS and received no apology, no upgraded edge (an easy offering) or recognition of their responsibility for this miscalculation! I would have walked away but I was under a construction deadline so I was forced to proceed. BE FOREWARNED THAT EVEN IF YOU DO YOUR HOMEWORK, YOU NEED TO BE AWARE THAT YOU NEED TO DOUBLE CHECK ALL THEIR FIGURES OR YOU TOO MAY BE PAYING MUCH MORE THAN YOU ANTICIPATED!! Ultimately we had to pay much more for this job due to their inability to calculate elementary width times length measurements.
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Opening times

Monday 10:00 AM — 05:00 PM
Tuesday 10:00 AM — 05:00 PM
Wednesday 10:00 AM — 05:00 PM
Thursday 10:00 AM — 05:00 PM
Friday 10:00 AM — 05:00 PM
Saturday 10:00 AM — 02:00 PM

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